Mission
Our
Mission
As we strive to maintain our position as New England’s leading Personal Training provider, our mission is to ensure every client receives the ultimate health and fitness experience.
Our goal is not only to inspire but also to educate clients on the benefits of exercise, nutrition, and healthy living, thereby enhancing not just their day-to-day activities but their overall quality of life.
We value all feedback, whether positive or negative. Your input on areas where we excel or where we can improve, from our juice bar and group-x classes to spa services, training, cleanliness, and even the brand of water we provide, is greatly appreciated.
Each member of our staff is committed to delivering a superior level of professionalism and customer service. If any client feels they have received anything less, we encourage them to contact us directly so we can promptly address any concerns.
When a trainer is hired there is a list of criteria that they are expected to follow to insure the best results possible for their clients
- Punctuality
- Educating
- Progression within program design
- Goal setting
- Overall value
- Variety – exercise, and routine
- Proper intensity
- Nutrition advising
-
Evaluating
(weight, measurements, etc.)
- Motivation
- Accommodating with scheduling appointments
- Safe, Fun, and Effective workouts
- Providing a positive attitude
If you feel that you’re not receiving the value we expect our staff to provide, please don’t hesitate to contact us using the information below. We’re more than happy to arrange an in-person meeting if you prefer. At DTC, we operate as a team, and your satisfaction is paramount. If you ever feel the need to switch to another trainer, please don’t hesitate to do so.
Excellence in customer service is our top priority, and we are not content unless we are exceeding your expectations. We proactively follow up with all clients, so please provide us with your honest feedback and let us know if there’s anything else you need. Rest assured, any issues discussed will be treated with confidentiality.
We take great pride in the reputation we’ve built and will do everything possible to prevent any circumstances that could tarnish it. Thank you for choosing us as your fitness professionals and for being part of the DTC family.
Sincerely,
Paul and Laura Dexter
401-441-3900
[email protected]
